MSI Investigates Burnt X870 Motherboard Socket and AMD Ryzen 7 9800X3D Issue
MSI has issued an official statement addressing reports of a burnt X870 motherboard socket and a Ryzen 7 9800X3D processor, an incident that recently alarmed the PC building community. While the issue isn't widespread, MSI is conducting an independent investigation in collaboration with AMD and Gamers Nexus to determine the root cause of the damage.
The Incident
The issue came to light after a Redditor posted pictures of a burnt MSI MAG X870 TOMAHAWK Wi-Fi motherboard and a similarly damaged AMD Ryzen 7 9800X3D CPU. Early reports suggest the problem stemmed from human error, as the CPU was likely installed incorrectly, ignoring the alignment triangle marker, causing physical damage to the socket and CPU substrate. This aligns with observations made by experts like Buildzoid, who noted that the improper vertical installation likely chipped plastic parts of the socket.
MSI’s Statement
In its press release, MSI emphasized its commitment to product quality and stated:
“Recently, we received a user report indicating damage to an AMD Ryzen™ 7 9800X3D processor on an MSI MAG X870 TOMAHAWK WIFI motherboard. At MSI, we are fully committed to the quality of our products and have begun investigating this incident.
Additionally, we are working closely with AMD and are in contact with GamersNexus, which is independently investigating this incident.
We will continue to provide updates as the investigation progresses”
MSI assured users that it would provide updates as the investigation progresses.
Community Response
The affected user has since sent the damaged components to Gamers Nexus for further analysis. The investigation will help clarify whether the issue was due to design flaws or user error, bringing much-needed transparency to the matter.
While this incident appears isolated, MSI’s proactive response underscores the importance of ensuring proper CPU installation and handling to avoid such complications. Gamers Nexus is expected to release their findings soon, and we’ll share updates as they become available.
